kei Casino & Sportsbook Terms

We operate kei as a platform for football betting, live-dealer gaming, slot entertainment, and esports markets in supported jurisdictions. Our terms outline the conditions under which you access our services, create an account, deposit funds, and claim promotions. These terms are binding between you and kei once you accept them during account creation.

At kei, we enforce strict policies on account security, payment verification, bonus eligibility, and dispute resolution. We are committed to fair play, transparent odds and RTP disclosure, and protecting your personal data. Our services are available only where local law permits; you are responsible for verifying that your access and use comply with your jurisdiction's regulations.

This document explains your rights and responsibilities as a kei member, how our bonus structure works, what happens if disputes arise, and how we handle your account closure or data requests.

Account Opening and Eligibility on kei

When you create an account on kei, you agree to provide accurate personal information, including your full legal name, date of birth, ID number, and contact details. We require this information to comply with Know Your Customer (KYC) regulations and to prevent fraud. If we discover that information you submitted is false, incomplete, or used to circumvent our terms, we reserve the right to suspend or close your account immediately and forfeit any balance in it.

We reserve the right to refuse service to anyone. This includes persons under the age of legal gambling in their jurisdiction, individuals with a history of fraudulent activity, and persons located in jurisdictions where we do not operate. Our services are available only where local law permits. If you access kei from a jurisdiction where online gaming is prohibited, you do so at your own legal risk, and we assume no liability for your use.

You may hold only one kei account per person. If we detect multiple accounts under the same identity, we will consolidate or close accounts and may forfeit balances. We use cookies, device identification, and IP address tracking to enforce this policy. Attempting to circumvent this rule may result in permanent suspension and forfeiture of funds.

Account verification and KYC on kei

All kei members must complete identity verification before they can claim welcome bonuses or withdraw funds. You will be asked to submit a government-issued ID (KTP, passport, or driver's licence), a selfie for facial verification, and proof of address if requested. We process this verification within 24 hours under normal circumstances.

We use this information solely for compliance and fraud prevention. Your data is encrypted and stored securely according to our privacy policy. We do not share your information with third parties except as required by law or to process your payments through our payment providers.

If your verification is rejected, we will notify you with a reason and allow you to resubmit. If your account remains unverified after 30 days, we may close it and return your deposit balance (minus any losses from play) to your payment method.

Password security and two-factor authentication on kei

You are responsible for keeping your kei password confidential. We recommend choosing a strong password combining uppercase, lowercase, numbers, and symbols. We store passwords using industry-standard encryption and never request your password via email.

We offer optional two-factor authentication (2FA) on kei. When enabled, you will receive a code via email or SMS when logging in from a new device. We strongly recommend enabling 2FA to protect your account from unauthorized access. If your account is compromised due to a weak password or failure to enable 2FA, kei is not liable for resulting losses.

We at kei are committed to protecting your account and your funds through encryption, verification, and transparent policies — but your own diligence remains essential.

Deposits, Withdrawals, and Bonus Terms on kei

Deposits and payment methods

On kei, we accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Minimum deposit amounts vary by payment method and are displayed before you confirm. We do not charge deposit fees. Your deposit is credited to your kei account balance immediately upon successful transaction confirmation.

We retain the right to decline deposits from certain payment methods or geographic regions if we detect compliance concerns. If your deposit is declined, your funds are returned to your original payment method by the provider — we do not hold declined deposits.

You may set personal account preferences in your account settings. These limits apply daily, weekly, or monthly and help you manage your play. Once a limit is set, you cannot deposit beyond it until the limit resets or you choose to adjust it.

Withdrawals and verification windows

To withdraw funds from kei, you must have completed KYC verification and have a positive account balance. You can request a withdrawal to the same payment method you used for your deposit. Withdrawal requests are processed subject to our verification windows — typically within 24–48 hours for account reviews. Once approved, your funds are transferred to your payment provider and may take an additional 1–3 business days to appear in your account, depending on the provider's processing times.

We retain the right to request additional verification (proof of funds source, address verification, etc.) before processing withdrawals. This is standard anti-money-laundering (AML) practice and applies especially to large withdrawals.

If you request a withdrawal and your KYC is incomplete, we will pause the request and notify you. You must complete verification before we can proceed. If you do not complete verification within 30 days, the withdrawal request may be cancelled.

Bonus eligibility and playthrough on kei

Not all games on kei contribute equally to playthrough. Football betting, live-dealer games, and most slots count at non-specific info. Some restricted games or promotional bets may count at non-specific info or partial value. Your account dashboard clearly shows which games are eligible and their contribution rates.

Bonuses on kei expire after a set period (typically 30 days). If you do not complete playthrough by the expiration date, any remaining bonus credit is forfeited. Your original deposit balance is not affected by bonus expiration. Once you complete playthrough, the bonus automatically converts to cash.

We also run weekly cashback, referral bonuses, and tier-based rewards on kei. These operate independently of the new member offer and are subject to separate terms displayed in your account. We reserve the right to modify, suspend, or cancel any promotion at any time with notice.

Fair play and game integrity on kei

All games on kei — including slots, live-dealer tables, and esports betting — are certified for fairness by independent testing laboratories. Slot games display their RTP (Return to Player percentage) and volatility in their rules panels. Live-dealer games use certified random number generators and multiple camera angles to ensure transparency.

Football betting on kei covers Liga 1, Piala Indonesia, Piala AFF, and international tournaments. Odds are set by our trading team and reflect market conditions. We reserve the right to void bets if we detect irregularities, fraud, or suspicious patterns. Winnings from voided bets are returned to your account as a credit.

We maintain detailed play logs for every transaction. You can review your play history, wager amounts, outcomes, and settlement times in your kei account dashboard. If you believe a settlement is incorrect, contact our support team within 14 days for a review.

Playthrough requirement

The amount you must wager in eligible games on kei before a bonus converts to withdrawable cash. Expressed as a multiplier (e.g., 5x means wager five times the bonus amount).

RTP (Return to Player)

The percentage of total wagers that a game returns as winnings over the long term. We disclose RTP for all slot and table games on kei.

KYC (Know Your Customer)

Our identity verification process on kei. Required before you can claim bonuses or withdraw funds. Includes ID submission, selfie, and optionally address proof.

Dispute resolution and complaints on kei

If you believe kei has not honoured our terms or you have a complaint about a settlement, contact our support team with details of your concern. Complaints must be submitted within 14 days of the event. We investigate all complaints and respond within 7 business days.

If you are dissatisfied with our response, you may escalate your complaint through our formal dispute process. We will assign it to our compliance team for independent review. If the complaint involves a significant financial amount or regulatory concern, we may involve our legal advisors.

Our services are available only where local law permits. If a dispute cannot be resolved internally and you believe kei has violated applicable gambling regulations in your jurisdiction, you may report the issue to your local gambling authority or regulator. We comply with the laws of the jurisdictions in which we operate.

Account closure and data deletion on kei

You may close your kei account at any time by contacting our support team or using the account settings option. Upon closure, any remaining balance is returned to your original payment method within 10 business days. Closed accounts cannot be reopened — you would need to create a new account if you wish to return.

We retain your account data for 7 years after closure for compliance and dispute resolution purposes. After 7 years, we delete personal information unless we are required by law to retain it. You can request a data export or partial deletion anytime under applicable data protection laws.

If your account is suspended or closed due to violation of these terms, we may retain your data indefinitely to prevent re-registration and enforce compliance.

Jurisdiction and governing law

We operate kei in compliance with the laws of the jurisdictions in which we are licensed. Our terms and your use of kei are governed by these applicable laws. Any disputes that cannot be resolved through our internal process are subject to the legal frameworks of the jurisdiction in which you are located (if we operate there) or, failing that, to mediation or arbitration as specified in our full legal notice.

Our services are available only where local law permits. If you are in a jurisdiction where online gaming is restricted or prohibited, accessing kei may violate local law. You are solely responsible for verifying the legality of your access and use. We assume no liability for legal consequences arising from your use of kei in unsupported jurisdictions.