keiPrivacy Policy

This page describes what we collect when you use kei and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals, verify your identity, and comply with legal obligations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

When you open a kei account, we collect your name, email, phone number, and identity document details (KTP, passport, or driver's license). We use this information to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with anti-money-laundering regulations. We also collect your IP address, device type, and browser information to detect fraud and maintain account security.

Our privacy practices reflect our commitment to protecting your account and respecting your rights. This policy explains how we handle your data, who has access to it, how long we retain it, and what choices you have regarding your information.

What Data We Collect on kei

Account registration and identity verification

When you create a kei account, we collect your full name, email address, phone number, date of birth, and residential address. We use this information to set up your account and communicate with you about your account status, deposits, withdrawals, and promotions. We also collect a copy of your identity document (KTP, passport, or driver's license) and a selfie for facial recognition during our KYC (Know Your Customer) verification process.

We require identity verification before your first deposit and withdrawal on kei. This verification is mandatory under Indonesian anti-money-laundering regulations and international gaming compliance standards. We store your identity documents securely and do not share them with third parties except where required by law enforcement or regulatory authorities.

We may conduct periodic re-verification of your identity, especially if we detect unusual account activity or if you request a large withdrawal. Re-verification helps us maintain account security and prevent fraud.

Payment and transaction data

We collect information about every deposit and withdrawal you make on kei. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date and time, and the transaction status. We do not store your full payment credentials (card numbers, bank account numbers) on our servers. Payment processing is handled by certified third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).

We retain transaction records for seven years to comply with financial reporting and anti-money-laundering requirements. Your transaction history is available in your kei account dashboard at any time.

We use transaction data to detect suspicious patterns, prevent fraud, and comply with regulatory reporting obligations. If we detect unusual activity — such as rapid deposits and withdrawals, or transactions from multiple countries — we may freeze your account temporarily and request additional verification.

Gaming and betting activity

We collect data about your gaming activity on kei, including which games you play, your stakes, your wins and losses, and the time you spend playing. This data helps us calculate your loyalty tier, weekly cashback, and eligibility for promotions. We also use this data to detect problem gambling patterns and account abuse.

Your gaming history is stored in your kei account and is available for your review. We retain gaming records for at least five years for regulatory compliance and dispute resolution.

We do not share your gaming data with third parties except where required by law or to comply with regulatory investigations. We do not use your gaming data for marketing purposes without your explicit consent.

Device and technical data

When you access kei, we collect information about your device, including your IP address, device type (mobile, tablet, desktop), operating system, browser type, and browser version. We also collect information about your internet connection and your location (derived from your IP address). This technical data helps us detect fraud, prevent unauthorized access, and optimize our platform for different devices.

We use cookies and similar tracking technologies on kei to remember your login preferences, track your session, and analyze how you use our platform. Cookies are small text files stored on your device that allow us to recognize you when you return to kei. You can disable cookies in your browser settings, but this may limit your ability to use kei fully.

We do not use cookies to track your activity outside of kei. We do not sell your technical data to advertisers or data brokers.

KYC (Know Your Customer): Identity verification required by kei and Indonesian law. We collect your name, ID document, and facial recognition data to verify your identity before your first deposit and withdrawal.
PCI-DSS: Payment Card Industry Data Security Standard. We comply with PCI-DSS by using certified payment gateways and never storing full payment credentials on our servers.
Cookies: Small text files stored on your device that allow kei to remember your preferences and track your session. You can disable cookies in your browser, but this may affect your experience on kei.

How We Use and Protect Your Data

Data use and sharing on kei

We use your data on kei exclusively for account administration, payment processing, identity verification, fraud prevention, and regulatory compliance. We do not sell your data to advertisers, data brokers, or marketing companies. We do not use your data to profile you for targeted advertising outside of kei.

We may share your data with third-party service providers who help us operate kei, including payment processors, identity verification providers, and cloud hosting providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing purposes.

We may disclose your data to law enforcement, regulatory authorities, or courts if required by law or legal process. We will notify you of such disclosure unless we are legally prohibited from doing so.

Data security and encryption

We protect your data on kei using industry-standard encryption (SSL/TLS) for all data in transit. All communication between your device and our servers is encrypted, so your login credentials, payment information, and personal data cannot be intercepted by third parties.

We also encrypt sensitive data at rest on our servers. Your identity documents, payment records, and account information are stored in encrypted form and are accessible only to authorized kei staff members. We use multi-factor authentication and role-based access controls to limit who can access your data.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain incident response procedures to detect and respond to data breaches quickly. If we experience a data breach that affects your personal information, we will notify you within 30 days and provide guidance on steps you can take to protect yourself.

Data retention and deletion

We retain your personal data on kei for as long as your account is active, plus an additional period as required by law. We retain identity verification data for at least five years after account closure to comply with anti-money-laundering regulations. We retain transaction records for seven years for financial reporting and regulatory compliance.

You can request deletion of your account and associated data by contacting our support team. We will delete your account data within 30 days, except for data we are required to retain by law (such as transaction records and identity verification documents). We will retain anonymized data for statistical and fraud-prevention purposes.

If you close your kei account, we will stop collecting new data about you, but we will retain your historical data as required by law and for dispute resolution purposes.

We at kei encrypt your data, limit access to authorized staff, and comply with data protection laws. Your privacy is a core commitment.

kei privacy team

Your rights and choices

You have the right to access, correct, and delete your personal data on kei. You can view and update your account information in your account settings anytime. If you believe your data is inaccurate, you can request correction by contacting our support team.

You have the right to request a copy of all personal data we hold about you. We will provide this information in a portable format within 30 days of your request. You also have the right to object to certain uses of your data, such as marketing communications or profiling for fraud detection.

You can opt out of promotional emails by clicking the unsubscribe link in any email from kei. You can disable cookies in your browser settings, though this may affect your experience on kei. You can also request that we do not use your data for certain purposes by contacting our support team.

International data transfers

Our servers may be located outside Indonesia, including in other countries in Southeast Asia and beyond. When we transfer your data internationally, we ensure it is protected by encryption and contractual safeguards that meet or exceed Indonesian data protection standards. We comply with data localization requirements where applicable.

By using kei, you consent to the transfer of your data to countries outside Indonesia for processing and storage. We will protect your data in accordance with this privacy policy regardless of where it is stored.

If you have concerns about international data transfers, you can contact our support team to discuss alternative arrangements.

Contact and complaints

If you have questions about our privacy practices on kei, or if you wish to exercise your rights regarding your data, you can contact our privacy team through your account settings or by email. We will respond to your request within 30 days.

If you believe we have violated your privacy rights, you can file a complaint with the Indonesian Personal Data Protection Authority (GDPR equivalent) or your local data protection regulator. We will cooperate fully with any regulatory investigation.

This privacy policy is effective as of the date posted on kei and may be updated periodically. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of kei after any changes constitutes your acceptance of the updated policy. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.