kei Legal Notice

We do not offer our services in jurisdictions where online wagering, gaming, or entertainment betting is prohibited by local law. Our platform operates only in supported territories where such activity is legally permissible. Users are responsible for verifying that access and use of kei comply with the laws of their own jurisdiction before opening an account or placing any wager.

This legal notice outlines the jurisdictional restrictions that apply to kei, your responsibilities as a user, and the framework under which we operate. We take compliance seriously and enforce geographic access controls to prevent use from restricted territories. If you access kei from a jurisdiction where our service is not legally available, you do so at your own legal risk, and we assume no liability for your use.

Our commitment is to operate transparently within the law and to respect the regulatory frameworks of each jurisdiction we serve. This page explains how we define service availability, what we expect from our users, and how we handle jurisdictional disputes.

Service Availability and Jurisdiction on kei

Where kei operates

We operate kei in jurisdictions where online gaming, sportsbook betting, and live-dealer entertainment are legally permissible under local law. Our primary service area includes supported regions across Southeast Asia where account holders can legally access football betting on Liga 1, Piala Indonesia, Piala AFF, and international tournaments; live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets covering Mobile Legends, Free Fire, and PUBG Mobile.

We support deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Our service is available to account holders in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported cities and regions where local law permits.

We maintain a list of restricted jurisdictions and update it regularly as laws change. If you are uncertain whether kei is available in your location, contact our support team before opening an account. We reserve the right to restrict or suspend access to accounts in jurisdictions where our service becomes legally unavailable.

User responsibility for legal compliance

By accessing kei, you confirm that you are located in a jurisdiction where our services are legally available and that your use complies with all applicable local laws and regulations. You are solely responsible for verifying the legal status of online gaming in your jurisdiction before opening an account or placing any wager. We do not provide legal advice, and we cannot advise you on whether kei is legal in your specific location.

If you access kei from a jurisdiction where online gaming is prohibited, you do so in violation of local law and at your own legal risk. We assume no liability for legal consequences arising from your use of kei in unsupported jurisdictions. We may suspend or close your account if we detect access from a restricted territory.

You warrant that you are of legal age to participate in gaming in your jurisdiction and that you are not subject to any legal restrictions that would prohibit your use of kei. You agree to comply with all applicable laws and regulations in your jurisdiction regarding online gaming and wagering.

Geographic access controls on kei

We use IP address geolocation, device identification, and account verification to enforce geographic access restrictions on kei. If we detect access from a restricted jurisdiction, we may block your account temporarily or permanently. We may also require additional verification to confirm your location and eligibility.

Our geolocation systems are not perfect and may occasionally misidentify your location. If you believe your account has been incorrectly restricted, contact our support team with proof of your location and jurisdiction. We will review your case and restore access if appropriate.

We reserve the right to refuse service to anyone, including persons located in jurisdictions where we do not operate. We may also restrict access based on regulatory concerns, compliance investigations, or suspected fraud.

We at kei operate only where local law permits. Your jurisdiction is your responsibility — verify before you join.

Legal Framework and Dispute Resolution

Governing law and jurisdiction

Our terms of service and your use of kei are governed by the laws of the jurisdiction in which we are licensed to operate. Any disputes arising from your use of kei are subject to the legal frameworks and dispute resolution procedures of that jurisdiction. If you are located in a different jurisdiction, you agree to submit to the jurisdiction and courts of the territory where kei is licensed.

We may pursue legal action against you in any jurisdiction where you are located if you violate our terms or applicable law. You agree to indemnify and hold kei harmless from any legal claims, damages, or costs arising from your use of our platform in violation of local law or our terms.

If a dispute cannot be resolved through our internal complaint process, we may refer the matter to mediation or arbitration as specified in our full terms and conditions. We will not pursue litigation in your home jurisdiction unless you initiate legal action against us first.

Regulatory compliance and reporting

We comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and financial reporting obligations in all jurisdictions where we operate. We may be required to report account information, transaction history, and user data to regulatory authorities, law enforcement, or courts in response to legal process or regulatory investigations.

We will notify you of such disclosure unless we are legally prohibited from doing so. We cooperate fully with regulatory investigations and may suspend or close your account if we detect suspicious activity or non-compliance with AML/KYC requirements.

We maintain detailed records of all transactions, account activity, and user communications for compliance and dispute resolution purposes. These records are available to regulatory authorities upon request.

Liability and disclaimers

We operate kei on an "as-is" basis and make no warranties regarding the availability, accuracy, or reliability of our platform. We are not liable for any losses, damages, or legal consequences arising from your use of kei, including losses from gaming activity, technical failures, or unauthorized access to your account.

We are not liable for any legal consequences arising from your use of kei in jurisdictions where our service is not legally available. You assume all legal risk associated with accessing kei from a restricted territory.

Our liability to you is limited to the amount of your account balance on kei. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform.

AML (Anti-Money Laundering)

Regulations that require kei to verify customer identity, monitor transactions, and report suspicious activity to prevent money laundering and financial crime.

KYC (Know Your Customer)

Identity verification requirements that kei enforces before your first deposit and withdrawal to comply with regulatory obligations.

Geolocation

Technology that kei uses to identify your location based on your IP address and device information to enforce geographic access restrictions.

Changes to this legal notice

We may update this legal notice at any time to reflect changes in applicable law, regulatory requirements, or our service area. We will notify you of material changes by email or by posting a notice on kei. Your continued use of kei after any changes constitutes your acceptance of the updated notice.

If you do not agree with any changes to this legal notice, you may close your kei account and request a refund of your account balance. We will process your refund within 10 business days.

This legal notice is effective as of the date posted on kei and supersedes all previous versions. If you have questions about this notice or our jurisdictional policies, contact our legal team through your account settings or by email.

Contact for legal inquiries

If you have legal questions about kei, our service availability in your jurisdiction, or our compliance practices, you can contact our legal team through your account settings. We will respond to legal inquiries within 14 business days.

If you believe kei has violated applicable gaming regulations in your jurisdiction, you may report the issue to your local gambling authority or regulator. We will cooperate fully with any regulatory investigation.

Our services are available only where local law permits. We remain committed to operating transparently, respecting jurisdictional boundaries, and complying with all applicable regulations in the territories where we serve. If you have any doubt about the legality of kei in your location, we encourage you to seek legal advice before opening an account.